Privacy Policy

1. About this policy

Kind Digital ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and store personal information.

2. What personal information we collect

We may collect the following types of personal information:

• Name, email address, phone number and business name
• Website URL
• Location (city/state)
• Details about your enquiry, including module interest and preferred meeting times
• Technical information such as IP address, browser type, pages visited and cookies (see section 7)

3. How we collect personal information

We collect personal information when you:

• Submit a booking or contact form on our website
• Communicate with us via email, phone or social media
• Visit our website (via cookies and analytics tools)

4. Why we collect personal information

We collect and use personal information to:

• Respond to your enquiries and schedule consultations
• Provide, manage and improve our services
• Send you relevant updates about our services (only with your consent)
• Comply with legal obligations

5. Disclosure of personal information

We do not sell or rent your personal information. We may share your information with:

• Service providers who assist us in operating our business (e.g. email delivery, form processing, analytics), bound by confidentiality obligations
• Professional advisors (legal, accounting) where required
• Government authorities if required by law

6. Overseas disclosure

Some of our service providers may store data outside Australia (e.g. cloud hosting in the United States). Where this occurs, we take reasonable steps to ensure compliance with the APPs.

7. Cookies, analytics and session recording

Our website uses cookies and Google Analytics to understand how visitors use the site. You can disable cookies through your browser settings. Analytics data is aggregated and does not personally identify you.

We also use LogRocket, a third-party session replay and product analytics service, to record interactions with our website (such as pages visited, clicks, mouse movements, scrolling and form interactions). This helps us diagnose issues, improve usability and enhance our services. LogRocket may collect technical information including your IP address, browser type, device and operating system. Sensitive form fields (such as passwords) are masked by default. LogRocket data is stored on servers operated by LogRocket Inc. in the United States and is subject to their privacy policy. You can opt out by enabling Do Not Track in your browser or contacting us using the details below.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored securely and access is restricted to authorised personnel only.

9. Access and correction

You have the right to request access to or correction of, any personal information we hold about you. Contact us using the details below and we will respond within a reasonable period.

10. Complaints

If you believe we have breached the APPs, please contact us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Contact us

If you have questions about this privacy policy or wish to make an access or correction request, please contact us at:

Kind Digital
Email: hello@kinddigital.com.au
Sydney, NSW, Australia